FAQs – Fossil Singapore

The product I received is faulty, can I do an exchange?

If the order that you have received arrived faulty, please email us at estore-sg@fossil.com with your order number, within 7 days after you have received the product. We will advise you on the next steps.

Refunds or exchanges due to a change of mind are not allowed.

How much does shipping cost?

Shipping costs SGD 8 per order, to addresses in Singapore only.

How long will it take to deliver my order?

All orders are shipped out every Tuesday and Friday, via Ninjavan Standard Delivery to addresses in Singapore only.

While we cannot guarantee delivery times, Ninjavan should deliver within 7 to 10 days after your order has been shipped out.

Where can I get my watch repaired under warranty?

FOR A TRADITIONAL WATCH

Your watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of the warranty. This warranty covers materials and manufacturing defects, the watch movement, hands and dial only. A printed copy of the receipt is required for warranty repairs.

The covered components will be repaired for free or the watch will be replaced if it proves to be defective in material or workmanship under normal use. To send your watch in for repairs, please click here. In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.

This warranty does not cover:

Any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
Water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.
Products that are not purchased from an authorized retailer.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized sales or service agents, unauthorized service, or other factors not due to defects in materials and workmanship. This warranty is void if the serial number or product date codes or other tracking marks have been removed, altered or obliterated.

The above reflects a summary of the terms of the manufacturer's warranty. Please refer to your warranty booklet for the full details.

FOR SMARTWATCH PRODUCTS

Your smartwatch is warranted for a period of one (1) year from the original date of purchase under the terms and conditions of the warranty. Except that if you reside and purchased this product in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland (CH) the warranty period is two years. This product and accessories included in the packaging with the product (the “Product”) are free from defects in material and workmanship under normal use for the period commencing upon the date of purchase. A printed copy of the receipt is required for warranty repairs.

The covered components will be repaired for free or the watch will be replaced if it proves to be defective in material or workmanship under normal use. To send your watch in for repairs, please click here. In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.

This warranty does not cover:

Any defect in materials and workmanship of battery, case, screen/crystal, strap or bracelet; including plating on the case and/or bracelet.
Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
Water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.
Products that are not purchased from an authorized retailer.